We want every Likeablez® order to bring a little joy! And if something isn’t quite right, we’ll always do our best to make it right.

 

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it. Orders that have not yet shipped may be eligible for cancellation and a full refund. Once an order has shipped, it can no longer be cancelled.

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All cancellation requests are reviewed based on the status of the order at the time the request is received.

To submit a cancellation request, please use our cancellation request form.

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Digital products (including printable calendars and other instant downloads) are delivered immediately after purchase and are non-cancellable and non-refundable once the order is placed.

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Returns & Exchanges

If you’d like to return or exchange an item, just contact us first.

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Items must be returned within 14 days of receiving your order, and must be unopened, unused, undamaged, and in good condition with all original contents included. A valid proof of purchase (such as your order confirmation) is required.

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Once your item(s) arrive back to us, we’ll check that everything is in its original condition and process your exchange or refund.

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Items that are returned in a condition that does not meet these requirements may not be eligible for a full refund or exchange.

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Please note: return shipping costs are the customer’s responsibility, original shipping fees are non-refundable, and a reshipping fee will apply for exchanges.

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Refunds may take 3–5 business days to appear in your account, depending on your payment method.

 

Damaged, Defective, or Wrong Items

We take good care with every order, carefully checking and packing each item before it leaves Likeablez®. That said, sometimes things can happen during shipping — or on our end — and we’re here to help make it right.

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If anything arrives damaged, defective, or not what you ordered, please contact us within 3 days of delivery and include a photo so we can review the issue.

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Once confirmed, we’ll happily send a replacement at no extra cost. If a replacement isn’t available, a refund will be issued to your original payment method.

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Please note: original shipping fees are non-refundable.

 

Lost or Missing Packages

Sometimes packages take a little longer to reach you. A quick check of your shipping address, your local post office, or even with neighbours can often help!

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All current Likeablez® orders ship through Canada Post without tracking. Once your package leaves us, it’s in the hands of the postal service, so we’re unable to track it or take responsibility for lost, stolen, or damaged items.

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We know waiting can be a little stressful, and we appreciate your patience while your order makes its way to you!

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Returned Packages / Address Issues:
If an order is returned to us due to an incorrect or incomplete address, we can resend it once the correct address is provided. Additional shipping fees will apply.

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Digital Downloads

Because of the nature of digital items, all digital downloads are final sale.
The bright side? They’re delivered instantly so you can start enjoying them right away!

 

Other Notes

• Items must be unopened, unused, undamaged, and in good condition, with all contents included.

• A valid proof of purchase (such as your order confirmation) is required for all returns and exchanges.

• We aim to make every return or exchange simple and stress-free.

• Please note: we reserve the right to decline a return or exchange if this policy is being misused.

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If you ever have a question or need a hand, just reach out—we’re always happy to help and want you to feel good about every Likeablez® order!

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Last Updated: March 24, 2026